FREQUENTLY ASKED QUESTIONS
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept American Express, Discover, Master Card & Visa.
DO YOU OFFER FREE SHIPPING?
Sometimes we do, but mostly for subscribers to our website and/or blogs, Subscribe on our Home Page. Free Shipping is offered on all orders $60 and over, for the 48 Continuous States Only. We do ship to AK, HI, PR and the Virgin Islands for a fee.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? WHO DO YOU USE AS CARRIER(S)?
Most orders ship within 1 to 2 business days after receipt on this site via USPS or UPS. Depending on where you are located in the US, you shall receive your order within 3 -7 business days from the date your order was shipped. Most customers receive their orders in 2 to 5 business days, the extra day(s) are the exception and are usually weather or courier related. When your order is placed on our site, you will receive a confirmation e-mail letting you know that an order was received. Once we ship your package another email will be sent to you with a tracking number enclosed stating your order has been shipped. * Please check the page where the product you wish to order is located for time frame of shipping for that item.
Please Note: (We do not ship orders on Federal Holidays & Weekends!)
If the products cannot be delivered within twenty business days of you placing your order, we will notify you of this delay and you may either cancel your order or agree to a different delivery time and/or method.
If an item is on back order we will let you know and you can decide if you want to wait for the item(s) or cancel the item. We will ship your back-ordered item as soon as we receive it from the manufacturer if you decide to continue on with your order. This normally occurs within a two-week period. If we learn that the manufacturer is out of stock, which would result in a longer delay, we will contact you to determine next steps.
No extra shipping charges will be incurred for partial shipments or shipments of back-ordered items, but all back-ordered items will be sent via Standard Shipping, no matter which original shipping method was selected.
AK, HI & PR orders should arrive within the 5 to 10 business day(s) time frame; give or take 2-5 additional days.*
*Weather sometimes causes the additional shipping day(s) delay.
We ship using primarily USPS, secondary UPS; occasionally we use FedEX.
For Express Mail, we utilize all 3 carriers.
I ORDERED/PURCHASED PRODUCT(S) FROM YOU BEFORE, BUT DO NOT SEE THEM ON THE SITE, DO YOU STILL CARRY THEM?
If you have purchased item(s) from us in the past and do not see them on the site, please send an email to us via the "Get In Touch" Button below and we will gladly let you know the status on the particular item(s). Some items are reserved for event(s)/seminars and/or workshops, and may be available, but in very limited quantities. If we have enough to fulfill our other engagement responsibilities, we will be happy to send you what you want if it is in stock.
I'VE SUBSCRIBED AND PLACED AN ORDER ON YOUR SITE, BUT NEVER RECEIVED AN EMAIL CONFIRMATION FROM YOUR ORGANIZATION, WHAT CAN BE THE ISSUE?
Immediately after subscribing and placing an order, an automated email is generated and sent out to you for both subscriptions and confirmed orders that were placed on our site. Please check your spam folder to see if the email is there. It should be there, click on the email then go to the bottom of the page to ensure it is alright for our company to send you emails. You should have no problems after taking these steps moving forward.
In regards to your order, check to see if you see an email in your Spam folder as well; if not, send us an email with your complete name and day of order and what you ordered and we will see if it is on our paid ordered report. In addition, please check with your credit card/method of payment provider to ensure you were charged by our company on the date in question. If it is not on your credit card/method of payment and we do not have it on our order report, your order was not processed. This could be because it timed out after a certain period of time for your protection too.
WHY SHOULD I USE NATURAL/ORGANIC PRODUCTS?
You should use natural/organic product(s) because your skin is by far your largest organ; it covers all of your body and is there to protect your inner organs and fluids, as well as you from the pollutants in your surroundings.
The products that you put on your skin makes the difference on how youthful you look and feel. Some chemically laden products can make your skin dry and can even clog your pores making you sick.
What you put on your skin penetrates through it faster than the food you put in your mouth and it goes directly into your blood stream. Why put chemicals on your skin which will then go into you body, when you can put products that are derived of natural/organic ingredients that will help it look plump and revitalize. Your skin is there to protect you, you can protect it by putting the best quality product(s) you can find on it. Quality is important when it comes to dealing with your body. Look, feel and treat your skin the best, because you are quite an Extraordinary being; by doing so, you will give yourself a major confidence boost.
I LIVE IN NYC, LOWER WESTCHESTER, NY, LONG ISLAND, NY, STAMFORD, CT OR NORTH JERSEY, CAN I PICK UP MY ITEM(S)?
If you’d like to pick up an order or meet-up, email us before placing an order @ the chat box below if we are not available live.
**(Please use both e-mail addresses) and we will let you know if that is feasible during the time frame you would like. If it is doable, we can process credit/debit card(s) in-person.
Have a particular question you want answered that is not listed? Drop us an email and our team will be happy to assist you with your inquiry. *Please do not contact us to solicit us with your products or services, we are good. Thanks!
In the Interim, Shine your vibrant light on the world & Have An Amazing Day!